Customer Portal

SolidCAM Remote Support

Our support agent will ask you to download a small tool so they can see your screen and help you directly. It does not install anything on your computer, and you can end the session at any time.

SolidCAM Remote Support is powered by AnyDesk, a trusted remote desktop solution used by companies worldwide.

Download Remote Support

Use this download unless your support agent tells you otherwise.

Windows only. When Windows asks "Do you want to allow this app to make changes?", click Yes.

Not an administrator on your computer?

Only use this version if the download above asks for an administrator name or password that you don't have (common on company-managed computers).

How it works

  1. Click a download button and open the file from your Downloads folder (SolidCAM-Support-Admin.exe or SolidCAM-Support-Standard.exe).
  2. Read the SolidCAM Remote Support message and click Accept to agree.
  3. Read your SolidCAM Support ID (the red number in the window) to your support agent.
  4. When the agent's connection request appears, click Accept to let them connect.
  5. When you're finished, simply close the window to end the session.

Stay safe: only accept a connection if you contacted SolidCAM support and are speaking with one of our agents right now. SolidCAM will never contact you unexpectedly asking for remote access.